Frequently Asked Questions

Everything you need to know about shopping with KOTOBUKIYA ONLINE

How long does shipping take for my order?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. Exchanges can be processed for different sizes or colors, subject to stock availability.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

What payment methods do you accept?

KOTOBUKIYA ONLINE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my package after it has been shipped?

Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.

Are the colors of the products accurate to what I see on screen?

We strive to display our garment colors as accurately as possible; however, slight variations may occur due to different monitor calibrations and studio lighting.