Returns & Exchanges

At KOTOBUKIYA ONLINE, we strive for perfection in every stitch, but if your purchase isn't a perfect fit, we offer a seamless 30-day return policy for all unworn apparel. Items must be returned in their original condition with all designer tags attached to ensure a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the specific items from your order history that you wish to return to generate a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring the Return Authorization form is included inside the box to avoid processing delays.

• 3.
  Affix the Shipping Label

  Print the prepaid shipping label provided via email and attach it to the outside of your parcel, covering any previous delivery markings.

• 4.
  Drop Off and Track

  Hand your package to any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival at our warehouse.